Payment, Shipping, and Returns: Your Guide to a Seamless Shopping Experience

Payments

We provide payment options through two globally recognized providers: WooCommerce Payments and PayPal. How does this payment process function?

WooCommerce Payments

At checkout, you have the option to use WooCommerce Payments, which includes payment methods like credit/debit cards and digital wallets.

As a customer, you enter your payment details, such as card numbers and expiration dates, which are securely transmitted to the payment gateway, Stripe Express.

WooCommerce Payments is seamlessly integrated with Stripe, ensuring the secure processing and authorization of your transaction.

Transaction details are sent to your bank for authorization, and WooCommerce Payments receives a response indicating approval or decline.

If your payment is approved, WooCommerce processes your order, marking it as paid, and sends an order confirmation to you.

WooCommerce Payments handles sensitive payment data securely, potentially tokenizing and storing information for future transactions and refunds. Please note that card details are not stored on Puppatan.com.

To safeguard payment data, WooCommerce Payments employs robust security measures, including encryption, SSL, and compliance with PCI DSS standards. In essence, WooCommerce Payments prioritizes a user-friendly shopping experience while upholding payment security and reliability.

Paypal

With PayPal, you can enjoy a hassle-free checkout experience. You won’t need to input your credit card details on our website. Instead, choose PayPal as your payment method and authorize the payment. PayPal acts as the intermediary between you and our store. You pay securely through PayPal, and they, in turn, complete the transaction with us, ensuring a swift and straightforward process.

Setting up a PayPal account is quick and easy. Once linked to your bank or credit card (or both), you’re all set. During checkout, select PayPal, sign in to your account, and choose the source of your payment. You’ll then return to our store to finalize your order.

PayPal offers top-tier security for your online payments. While credit cards are secure, PayPal provides an additional layer of protection by allowing you to make payments without divulging your credit card or bank information. Nevertheless, it’s crucial to play your part in safeguarding your personal data. Create a strong password when setting up your PayPal account.

Rest assured, PayPal employs robust security measures, including encryption, fraud prevention, and adherence to industry standards such as PCI DSS.

PayPal’s dependable backend infrastructure guarantees the secure and seamless processing of electronic transactions, earning its reputation as a globally trusted online payment system, handling millions of transactions daily.”

Shipping

Experience the convenience of our worldwide shipping service, offering a flat rate of €10 to simplify your shopping experience. While delivery times may vary depending on your destination, we strive to ensure that your order reaches you as swiftly as possible.

Our commitment to quality and your satisfaction extends to every corner of the globe. Shop with confidence, and let us bring our handcrafted golf leather goods to your doorstep, no matter where you are.

When shipping products outside of the European Union, it’s important to consider customs and the potential additional costs. Customers are responsible for covering any customs duties, taxes, and import fees that may apply to their order.

These charges are determined by the recipient’s country and its customs regulations. We want our customers to be aware of and prepared for any extra expenses associated with international shipping. For more information on these costs, please consult your local customs or tax authorities. Your understanding and cooperation in this matter are greatly appreciated.

Domestic shipping within Sweden is free of charge.

Delivery & Handlings times

We utilize Postnord, the Swedish postal service, for all our product shipments. Below are the estimated delivery times based on your location:

  • For domestic deliveries, you can typically expect your parcel to arrive within one working day after drop-off date, except in a few specific areas as indicated on the PostNord website.
  • Within the EU, packages are typically delivered in 2-5 working days from the drop-off date.
  • For international destinations outside the EU, delivery times can vary, ranging between 4-8 working days from the drop-off date.

We aim to dispatch your ordered product within 1 working day, unless the product you’ve selected requires customization. In the case of customization, please allow up to 3 days for your product to be prepared and shipped from our facility.

Refunds and Returns/Exchanges

Please note that customized products are not eligible for returns.

Before initiating a return, kindly reach out to us at hakan@puppatan.com to provide an explanation for your request.

Our refund and return policy has a 30-day duration. If more than 30 days have passed since your purchase, we regret that we cannot offer a full refund or exchange. We kindly request that you contact us at hakan@puppatan.com before proceeding with any returns, outlining the reason for your request.

Once we receive and inspect your returned item, you will receive an email notification confirming the receipt of your return.

If your refund request is approved, the refund process will commence. The refunded amount will be automatically credited to your original method of payment, typically within a specified number of days.

To be eligible for a return, your item must be unused and in the same condition as when you received it. It should also be in its original packaging. Please be aware that you are responsible for the cost of return shipping.

Kindly note that shipping fees are non-refundable.”

Other Important Information

We take pride in the craftsmanship of our products, which are 100% handmade. It’s important to note that during the creation and preparation of your leather goods, some incidental minor handlings marks may occur. Please understand that these marks do not constitute valid reasons for product returns.

Every product is essentially unique, and there is typically only one in stock. While certain color combinations may have multiple pieces available, the photos you view accurately represent the product you’ll receive upon purchase (WSIWYG).

When performing laser engraving on specific types of leather, there might be instances where soot appears around the engraved text. These effects typically diminish with use.